The best customers in the world have discovered our small company since we started making Shaker furniture in 1974 in Bethel, Maine. From our inception we have been a responsible mail order company, providing the best products and service we can to customers who recognize the value, integrity, and commitment of our mission: Provide affordable, built-to-order furniture to our customers in a reasonable amount of time. Like many small businesses, we are only human, and when working in the natural medium of wood, there are occasional detours that may result in an order taking much longer to build than we might wish. Afterall, this is our livelihood and, in most cases, as it is our policy, we won't be paid until the work is completed. For thirty years our customers have trusted and relied on us to make the furniture of their dreams. We have always taken that trust to heart, not for granted. We are truly honored and proud to build furniture for your home. In recent years, as the marketplace has become less personal, despite our stead -fastness to only take orders by phone or mail, we have noticed a trend toward increasing consumer distrust of businesses selling their products direct to the public. The old ways of doing business with a verbal agreement or hand shake appear to be gone. Sadly, like any business, we have recognized that we are not 100% perfect and that there will be one out of hundreds of satisfied customers who will find a problem with how we do what we do. We have always thought the process was simple and why complicate it with legal-speak and gobblygook! The process went like this: An order is placed and with it a 1/3 deposit (basically to cover costs of materials and some labor). When the order is done, the customer is notified, the balance paid, and the piece is shipped. Simple? Yes, and this process worked without complaints for thirty-eight years. Unfortunately, our world has changed and because of it, we respectfully ask our customers to read and agree to the reasonable terms we have set forth here:
Terms & Conditions
Lead Times
We will make every attempt to fill your order according to
the lead times posted on our website at the
"Up-to-Date Delivery Times" page.
Occasionally, situations may arise which may push the delivery time
further out. We encourage you to call us to check on the status of
your order, though we will try to inform you if our production
schedule is running behind. It has always been our policy not to ship
a piece of furniture before we are satisfied it is the best piece of
furniture we can ship from our shop.
Ordering
All orders placed with us must be accompanied with an
initial deposit of 1/3 the total amount of the order. The balance is
due upon completion of your order. All our furniture is built
individually by hand, one order at a time, and leaves our shops as
"first quality." Your initial deposit may not be refunded in full if
you are not 100% satisfied with furniture we have made for you due to
the many products, options, and styles that we offer (the chances of
having an exact order as yours placed by someone else may not occur
for months). You may also be required to pay for additional shipping
charges to return the product to us. If you wish to return an order
you have received because you are not satisfied with it for any
reason we ask that you specify in a letter your reasons for wanting
to return, or not accept delivery of furniture we have made for you.
We will make every attempt to sell your order in our retail showroom
and return your deposit in the event we do resell your order.
We will send you an acknowledgement of your order and a
receipt for your deposit. We will ask you to carefully read your
acknowledgement, and if it is not as you ordered, sign and return the
acknowledgement as having accepted the terms and conditions of you
order as stated here and elsewhere.
If you are placing a "special" or "custom" order, that is,
a piece of furniture you have designed or we have designed for you
which is not pictured as a standard item on our
On-Line Catalog, you will be
required to "sign off" on the design before we begin building. If you
decide to alter in any way or cancel a "special" order while it is
being made, you will be charged for the time and material that has
been used to that point of your project. We will not accept for
return any "special" order unless we deem it may be resold by us at
some future time.
PROMOTIONS AND OFFERS
"S. Timberlake" brand Shaker Furniture reproductions are
built and sold exclusively by Timberlake and Company, Bethel, Maine.
From time to time product "promotions" of S. Timberlake Shaker
Furniture Reproductions are made by Timberlake and Company on the
following websites: www.stimberlake.com ,
www.timberlakeandcompany.com,
and www.amazon.com . On occasion
, several promotions or "offers" may be simutaneously offered.
Timberlake and Company reserves the right to deny its customers from
"combining" promotions (example: Mail order offer "Introductory Offer
of 10% first order of Shaker Chairs" and
"Featured Item of The Month" offer found on
this website) We will make every attempt to inform our customers of
all "promotions" currently offered and to assist in ascertaining the
promotion of greater value. Pricing on all promotions or offers are
subject to change without notice and ALL promotions are
date-sensitive. PLEASE CLICK HERE
TO INQUIRE or call 1-800-780-6681
Payment
You are required to make payment in full, including
shipping and any additional packing charges prior to delivery if we
are shipping from our shops in Bethel, Maine by UPS, FedEx Ground,
our Roadway Express. If you are picking up your order, or have made
arrangements for us to deliver your order to you, payment in full
will be expected at that time. We accept VISA, MASTERCARD, MONEY
ORDERS, AND a personal check. If you are paying by check, we will
ship your order the day after your check has been authorized by the
bank as being transacted.
Returns
A full refund will be issued for an item damaged in
shipment if the damage is determined to have been caused by the
shipping company. You must contact us immediately if you discover a
damaged item. PLEASE TRY TO SAVE YOUR BOXES OR CRATING MATERIALS IF
YOU NEED TO SEND SOMETHING BACK TO US AND FOR FILING DAMAGE CLAIMS.
All furniture is shipped as first quality and as ordered
by you according to the information you have provided us. Because we
work in the imperfect medium of wood, we cannot foresee or guarantee
exactly what the wood will look like in terms of grain and how it
will definitively accept a stain or paint. We will no longer accept
returns of items we have stained or painted in colors and shades not
described or ordered as our "standard stains." You will find these
stains on our website at "Tape Colors and
Stains."
We will accept for return any piece of furniture we have
built that for one reason or another does not work properly for the
use intended because of some unseen defect in the wood not apparent
at the time it was readied for delivery and boxed for shipment.
If you have any questions regarding our policies, please
give us a call at 1-800-780-6681.
