order & info
To place an order, please call us at 800-780-6681 or email us. We will afford you as much time as you need to understand our products so your selection will fit perfectly in your home. A 1/2 deposit is required with your order and the balance is due when we are ready to apply a stain, paint, or finish to your furniture. Payment may be made with a personal check, money order, or major credit card.
You will find page after page of useful information about our furniture, Shaker design, and the process of having custom furniture built for your home throughout our website. Our Shaker furniture Catalog contains specific information about the products and additional information may be found on the PRODUCT TIPS page describing how the pieces may be selected, how they are constructed, and more
We are available to help you with every step of the process for taking your vision from concept to completion. We 'll provide consultation in space planning and utilization, furniture design, wood and hardware selection, delivery and installation. The project cost will only include materials, labor, and delivery. You will be pleasantly surprised how affordable "custom" can be. As with all the furniture we build-to-order, a 1/2 deposit is required at the time you finalize the project details, the remaining balance when we are ready to apply the final finishes.
We will send you an acknowledgement of your order and a receipt for your deposit. We will ask you to carefully read your acknowledgement, and if it is not as you ordered, sign and return the acknowledgement as having accepted the terms and conditions of you order as stated here and elsewhere.
If you are placing a "special" or "custom" order, that is, a piece of furniture you have designed or we have designed for you which is not pictured as a standard item in our On-Line Catalog, you will be required to "sign off" on the design before we begin building. If you decide to alter in any way or cancel a "special" order while it is being made, you will be charged for the time and material that has been used to that point of your project. We will not accept for return any "special" order unless we deem it may be resold by us at some future time.
We will make every attempt to fill your catalog order in 6 - 20 weeks. Our production schedule cycles through our catalog of products. Occasionally, situations may arise in our production which may push the delivery time further out than originally estimated. We encourage you to call us at anytime to check on the status of your order It has always been our policy not to ship a piece of furniture before we are satisfied it is the best piece of furniture we can ship from our shop.
You are required to make payment in full, including shipping and any additional packing charges prior to the application of stain, paint, and finish to your order unless you have requested to make other arrangements for settling your balance. We accept VISA, MASTERCARD, MONEY ORDERS, AND a personal check. If you are paying by check, we will ship your order the day after your check has been authorized by the bank as being transacted.
Many of the items listed in our catalog include shipping and are listed as such. The term "shipping" means we will pack or crate your product with materials we have deemed appropriate and ship those items to the address you have provided us. Packaging for our chairs is included in the price, all other furniture categories may NOT include special packaging or crating materials and there will be an upcharge associated with special packaging. Our shipping charges for ALL non-chair pieces is based on "curbside" delivery and the customer is responsible for receiving the items from the freight or delivery service at the curb or warehouse and placing those items in their home. Requests for special delivery arrangements will be priced accordingly and added to the final cost of the product.
A full refund will be issued for an item damaged in shipment if the damage is determined to have been caused by the shipping company. You must contact us immediately if you discover a damaged item. PLEASE TRY TO SAVE YOUR BOXES OR CRATING MATERIALS IF YOU NEED TO SEND SOMETHING BACK TO US AND FOR FILING DAMAGE CLAIMS.
If you wish to return an order you have received because you are not satisfied with it for any reason we ask that you specify in a letter your reasons for wanting to return, or not accept delivery of furniture we have made for you. We will make every attempt to sell your order in our retail showroom and return your deposit when your furniture is sold.
Our "new" Shaker furniture is made to look old. You may find marks from scrapers and gouges, a nick or dent here and there. This should be expected as we will not produce furniture that is perfectly shaped and assembled with high tech CNC machinery, thus not allowing the nature of our human imperfections to show. Therefore, all furniture is shipped as our first quality and as ordered by you according to the information you have provided us. Because we work in the imperfect medium of wood, we cannot foresee or guarantee exactly what the wood will look like in terms of grain and how it will definitively accept a stain or paint. We will no longer accept returns of items we have stained or painted in colors and shades not described or ordered as our "standard stains." You will find these stains on our website at "Tape Colors and Stains."
Original Owner Warranty
Within the first two years of use in your home, we will accept for return any piece of furniture we have built that does not work properly for the use intended at time of purchase.
makers of fine shaker & custom furniture
shipping furniture of exceptional value worldwide since 1974
please call for our Bethel,Maine showroom hours 800-780-6681
copyright 2001 s.timberlake