order & info
OUR REFUNDS POLICY & WARRANTY
If you would like more information regarding refunds, returns, and warranties, please call us at 800-780-6681, or email us at firstname.lastname@example.org
We will be happy to assist you.
Refunds & Returns
Original Owner Warranty
Within the first two years of use in your home, we will accept for return furniture we have built that does not work properly for the use intended at time of purchase. Return the product to us and we will refund the purchase price of the product, less shipping charges (does not include the original shipping costs and return shipping cost).
A full refund will be issued for an item damaged in shipment if the damage is determined to have been caused by the shipping company. You must contact us immediately if you discover a damaged item. PLEASE TRY TO SAVE YOUR BOXES OR CRATING MATERIALS IF YOU NEED TO SEND SOMETHING BACK TO US AND FOR FILING DAMAGE CLAIMS.
Our "new" Shaker furniture is made to look old. You may find marks from scrapers and gouges, a nick or dent here and there. This should be expected as we will not produce furniture that is perfectly shaped and assembled with high tech CNC machinery, thus not allowing the nature of our human imperfections to show. Therefore, all furniture is shipped as our first quality and as ordered by you according to the information you have provided us. Because we work in the imperfect medium of wood, we cannot foresee or guarantee exactly what the wood will look like in terms of grain and how it will definitively accept a stain or paint. We will no longer accept returns of items we have stained or painted in colors and shades not described or ordered as our "standard stains." You will find these stains on our website at "Tape Colors and Stains."
makers of fine shaker & custom furniture
shipping furniture of exceptional value worldwide since 1974
please call for our Bethel,Maine showroom hours 800-780-6681
copyright 2001 s.timberlake